Question 1

Processing Time

Accepted Answer

• All orders are processed within 1-2 business days (excluding weekends and holidays).
 • You will receive a shipping confirmation email once your order has been dispatched.

Question 2

Shipping Methods & Rates

Accepted Answer

• We offer a variety of shipping options at checkout, including standard and expedited shipping.
 • Shipping costs will be calculated at checkout based on the weight of the order and the shipping method selected.

Question 3

Domestic Shipping

Accepted Answer

• Orders within the U.S. typically arrive within 3-8 business days, depending on the shipping method selected.
 • Tracking information will be provided once your order has shipped.

Question 4

International Shipping

Accepted Answer

• We currently offer international shipping to select countries. Delivery times vary depending on the destination.
 • Customers are responsible for any customs duties, taxes, or import fees associated with international shipments.

Question 5

All Sales Final

Accepted Answer

All sales are final. We do not accept returns or exchanges, so please be sure to review your order carefully before completing your purchase.

Question 6

Order Issues

Accepted Answer

We ensure that all orders are accurately fulfilled and carefully packaged before shipment. Once your order has been shipped, we are no longer responsible for any issues that may occur during or after delivery. This includes lost, stolen, or damaged packages.

If your package is marked as delivered but you did not receive it, please contact the shipping carrier directly. If you live in an apartment or shared building, we also recommend checking with your front desk, mailroom, or neighbors. In cases of theft, we strongly advise filing a police report.